Security • Privacy Policy

Security

Horse & Kennel Warehouse, Inc., is committed to our customers data security. When you submit sensitive information via our website, your information is protected both online and off-line.

Our website utilizes the industry standard Secure Sockets Layer (SSL) protocol to encrypt your personal credit information, including your credit card number, and is transmitted to us in a secure way. Because we use SSL technology, placing an order online at our web site is just as safe as giving your credit card number over the phone. You can verify that sensitive information is being protected by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page.

While we use industry standard encryption to protect information transmitted online, we also protect your information off-line. Order information (excluding payment details) is the only data stored off-line on our secure internal system that is inaccessible via the Internet.

Safe Shopping Guarantee

Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. We will reimburse you for any amount up to the $50 billed to you by your credit card company for unauthorized charges to your account that resulted through no fault of your own from purchases made on our secure site. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy

This privacy notice discloses the privacy practices for Horse & Kennel Warehouse. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

Horse & Kennel Warehouse disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website. Always refer to and follow the label directions. Horse & Kennel Warehouse specifically does not authorize anyone, its agents or employees, to recommend any product sold by Horse & Kennel Warehouse in any way other than according to manufacturer's current label directions. Horse & Kennel Warehouse disclaims responsibility for losses incurred due to delays or errors in shipment. We reserve the right to limit quantities.

We request information from you when you place an order, request information, and subscribe to a newsletter or a mailing list. To purchase from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). In addition, information such as e-mail address, phone number, as well as other similiar personal information that is needed to register or subscribe you to offers and or services.

Information collected from our web site is used solely to complete online transactions, contact you should a problem arise while processing your order, and for sending you information about new products, specials and promotions. Only Horse & Kennel Warehouse, Inc. will send you these direct mailings. If you prefer not to receive such mailings you may contact us by selecting one of the contact options here.

You may also elect to "opt-in" for our E-Newsletter mailing list during checkout or through the manual signup form. You will be given the choice to "opt-out" or "unsubscribe" from these promotional emails everytime you receive one by clicking on the appropriate link at the bottom of the email.

Horse & Kennel Warehouse, Inc. are the sole owners of the information collected on this site. We will not sell or rent this information to anyone unless we have your written consent to share the information first. Any and all information will be used to provide better products and services to our customers. We restrict access to your personal information to those employees who reasonably need to come in contact with that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to guard your non-public personal information.

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies allow us to provide personalized features and storage of items in your shopping cart. Cookies are used to identify you and your movement through our store. Our cookies do not track your movement throughout the Internet and do not, ever, send us information about you when you are not on our site.

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by contacting us at one of the contact options listed here.

If you feel this site is not following its stated information policy, you may contact us at one of the contact options listed here.